Karen Caiola, co-owner of Caffè Giovanni, complements her husband John’s culinary expertise with her passion for customer service and community engagement. With a keen eye for detail and a love for creating memorable experiences, Karen plays a vital role in ensuring that every visitor feels welcomed and appreciated. She believes that the joy of enjoying authentic Italian desserts goes hand-in-hand with creating connections and fostering a sense of community.

Together with John, Karen strives to make Caffè Giovanni a place where people can gather, share stories, and indulge in delicious treats. Her dedication to customer satisfaction and her enthusiasm for Italian culture shine through in every aspect of the café. Whether it's sharing the history behind a pastry or suggesting the perfect gelato flavor, Karen’s warmth and passion create an inviting environment that keeps customers coming back for more.